Contact Us

Welcome and Thank you for shopping at VASSIAS.

We've included answers to some of our Frequently Asked Questions below before you contact us as we may have already answered your questions.  Need more help? We'll be glad to assist!  Please send us a message at

VASSIAS™ designs, manufactures and markets hand-finished and contemporary jewellery made from high-quality materials at affordable prices. VASSIAS™ jewellery is sold in more than 200 countries and islands worldwide.

Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectations anywhere in the world.

Where Are You Based?

We are based in Netherlands. Our company address is: Besjeslaan 5,2314az, Leiden

***Please don't use this address for exchanges or refunds. If you would like to send an item for exchange or refund, kindly contact our customer support team first as this is not our mailing address. Please click contact us to send us an email.

How Long Does Processing Take?
Processing of orders takes 1-3 days.  We work super quick at processing orders to make sure you receive them as soon as possible.  Once everything is ready to ship and confirmed, we will let you know. This will be followed by another email that will include your tracking number, the courier used, and a link to allow you to track your order online at all times.

How Long Does Shipping Take?
Shipment delivery time by destination:

US Shipment: 7 - 20 Days
Europe Shipment: 7-20 Days
All Other Countries: 15 - 25 Days 

- The delivery periods period are indicative only.
- The estimated time does not include possible customs delays.
- The general and specific holidays in the destination country are not taken into account.
- We can not be held responsible for missing the estimated delivery periods.
- In the case of product returns, delivery fees are the responsibility of the buyer.

(This policy excludes errors made by customers when providing shipping details on their orders(s) or missed parcel deliveries)

What Should I Do If The Tracking Shows My Package Is Being Returned To Sender?
Your package will be returned to VASSIAS™. Kindly send us an email at right away and we will be glad to replace the item/package for you.

Do You Deliver Products Worldwide?
VASSIAS™ ships products worldwide everyday. Shipping is available for most countries around the world.

How Secure Is My Personal Information?
VASSIAS™ adheres to the highest industry standards in order to protect your personal information with the best security solutions. We offer secure checkout and your credit card and other information are encrypted during transmission using SSL (Secure Socket Layer Technology), which is widely used on the Internet for processing payments safely.

Can I Change My Order?
We work super quick at processing to make sure you receive them as soon as possible. If you wish to change your order, kindly send us an email at immediately and we will check if your order can still be updated or changed.

Can I Cancel My Order?
If you have placed your order within 24 hours, please email and we can cancel the order and issue you a full refund. Unfortunately, it is not possible to cancel your order after 24 hours as our processing team will have processed your order.

My Tracking Says Delivered But I Have Not Received It!
Trying to find your package? Sorry! This happens sometimes. Please check your front porch, side door, back porch, garage area, bushes, and mailbox to make sure it's not hiding or jammed. Also ask your neighbors if they may have received it for you. If your package still hasn't turned up in 3 more business days, contact us. We are not responsible for shipments sent to an incorrect or previous address or orders shipped to a Forwarding Company.

I Received A Package And It Was Not My Order!
If you have received an item which is different from what you have ordered, kindly email us at and provide your:

- Order Number
- A picture of the damaged product
- Shipping Label (If available)

Once received and reviewed, we'll be happy to send out another FREE of charge.

I Have Entered An Incorrect Address!
If you have entered your shipping address incorrectly, please email us at immediately.

What If My Parcel Gets Delayed?
In a very rare occasions, the delivery may take longer than the standard shipping time stated above. Most of the delays are caused by the customs, that, unfortunately, we can't control. We ask for your patience and understanding should this happen.

Will My Items Come Together?
In some cases, orders can be split into several packages. This is mainly caused by different supply warehouse's locations. In this case, we will provide you two or more tracking numbers. Don't panic if you don't receive all of your items at once...they will get to you!

My Order Has Shipped With A USPS Tracking Number, Why Do I Not See Any Movement?

If your order has been assigned a USPS tracking number and shows pre-shipment, please note this is normal and means your order has left our warehouse and is currently in transit. Due to high volume with the carriers, you may not see scans or movement on your package while it is in transit.

Currently, our representatives (as well as USPS) are unable to provide any additional guidance on status updates regarding your order. If your order does not show any movement after 10 business days from the date your tracking was assigned, please contact us then.

Do I Need To Pay Custom Fees?
In most cases, custom fees do not apply. In some rare cases, you may be charged for handling fees and taxes as your order passes through customs. Any charges on a parcel must be paid by the person receiving the parcel (this also applies to retail & wholesale customers). Unfortunately, VASSIAS™ has no control over the charges and we can't tell you what the cost would be, as custom policies and import duties vary widely from country to country.

Can I Return My Order?
If you want to return your jewelry, kindly email us at to arrange a return. Our refund policy lasts 30 days so please email us within 30 days of receiving the item.

My Item Arrived Damaged!
We do ship every item with extra padding. Despite this, customers report that around 1 - 1000 products arrive damaged due to mail service mistreatment.

If this happens to you, please email us at and provide your:
- Order Number
- A picture of the damaged product
- Shipping Label (If available)

Once received and reviewed, we'll be happy to send out another FREE of charge.

COVID-19 Delays
Please note that from the start of March, we have experienced delays with shipping in many countries and regions (including USA, Europe, Australia and Canada) due to Corona Virus (COVID-19) pandemic. Many countries are on lock down and delays are caused primarily by a shortage of workers for shipping carriers and processing delays at customs. We appreciate your patience during this challenging time but, rest assured, your products will eventually arrive.

Need More Help? 
If you have additional questions, please don't hesitate to email us at and one of our dedicated Customer Service Representatives will be happy to assist you!